FAQ

1: Reschedule upcoming service jobs

You can change, the time and date of an upcoming scheduled jobs by contacting our office. You can do that by emailing our office at bgEICAcNCy4dAAEZChwBHg0CCw8ABwAJQA0BQBsF@nospam or call us on +44(0)1992717273. We do 12 hours’ notice to reschedule a booked job. If you change the time or date in less than 12 hours, then additional charge will occur.

2: Cancelling Upcoming job.

You can cancel upcoming service job by contacting our office during our working hours. You can also do that by emailing us at 1Luysr23sZSnurujsKa7pLe4sbW6vbqz+re7+qG-@nospam. Then we will email you back with a cancellation notice.

3: Do I need to pay before the service day?

You don’t have to pay prior the service day. You can make the payment on the service day. However, if you prefer to make the payment in advance you can do that in certain ways which is described in question 4.

4: What are the methods of payment?

We accept varies payment methods which include:

• Cash Payment
• Bank Transfer to our company’s bank account

5: What is the availability like?

We normally have availability for short notice jobs as well. However, we recommend you book 2 days in advance. Note: We can accommodate same day and emergency jobs too.

6: How do I get a receipt for the service I have received?

All our receipts and invoices are done electronically, so as soon as the job completed you will get a receipt to your email address.

7: What if your cleaners break something, are you insured?

We have public liability insurance which protects our operatives on your premises, covers you in the event of any accidental damage or breakage caused by our operatives. Our insurance certificate is available on request.

8: How can I be sure your staff are trustworthy?

We carry out a full background check on all potential new employees including passport or ID card, proof of address, NI number and references from previous employers.

9: Will I get the same cleaners every day?

The answer to that is 'yes'. Of course, cleaners do go sick or take a holiday sometimes as in any other work situation and so we always have a cleaner or cleaners available to cover any individual's job while he or she is absent.

10: Is the team OK with pets?

Yes! We are a pet-friendly company and believe it is OK to have pets in the house while we clean. If your dog/cat is aggressive in any way, we suggest leaving your pet outside or in a gated area to ensure the safety of our team and so the team can spend less time on pet messes and more time cleaning the rest of your home.

11: Do I have to be home when you are cleaning?

No, as long as you have a way to let us in when you are not home there is no reason for you to have to be there. However, if it makes you feel more comfortable, we welcome you to stay and watch what we do. All our house cleaning employees are trustworthy and friendly, they do have a schedule though so make sure to give them enough space to get their work done.

12: Do you offer a satisfaction guarantee?

Your business is important to us and we want to make sure you are happy and completely satisfied. If the quality of work performed and paid for, is not satisfactory, contact us within 24 hours and we will plan to rectify the situation.